Sensitive Claims

Help when you need if you’ve experienced sexual abuse or sexual assault

Integrated Sensitive Claims Services

Our sensitive claims services help those who have experienced mental health issues as a result of sexual abuse or sexual assault.

We work with a network of ACC registered sensitive claim providers across New Zealand. Each has been providing high-quality services for many years. Our providers are highly skilled therapists who can offer you services tailored to your needs.

They will talk with you to understand your situation and the specific support you need, then build a plan with you for the outcomes you want. This may involve working with other providers and services too.

"Sue is very encouraging of people who may be reluctant to take the first step in asking for support. It can be a scary thing for people. What I would suggest is to find out more about the process and what is involved. Have a chat to a therapist.”

Therapist Story

View the full story

How we can help

When you’re ready to talk, we can organise for a trained therapist with the right skills and experience to provide the support you need.

Your privacy

Protecting your privacy is important to us. We’ll keep your personal information safe and confidential, and only the necessary people that need to see it will have access to it.

Professional and qualified

We have carefully selected our sensitive claims therapists to ensure you receive professional assistance. All our therapists are screened for qualifications, have an annual practicing certificate, and a clean Police check.

Whatever your background

Our therapists are experienced at helping people of any age and gender, and from different backgrounds and cultures.

Extra support

You may want to bring whānau or other support people to your sessions with a therapist. We can also help you access other services like cultural services if you need extra support.

Want to share with a loved one?

Just click ‘Download now’ and you can email or print a brochure to give to family, friends or clients.

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FAQ

How can I get support after sexual abuse/assault?

If you are experiencing physical, emotional, psychological or behavior issues as a result of sexual abuse/assault and ACC has accepted your claim, then you’re eligible to receive sensitive claims services from us. All you need to do is advise ACC you have chosen Solora to provide your treatment, they will pass on your details to us and we’ll give you a call. Or you can call us on 0800 276 802.

How much will it cost?

Our sensitive claims services are funded by ACC so there will be no cost for you.

Do you offer sensitive claims services in my area?

We work with a network of therapists across New Zealand. Contact us to check whether we have a therapist available in your area.

How do you keep my information private?

We understand privacy is important to you. We’ll keep your personal information safe and confidential, and only the necessary people that need to see it will have access to it. When you call us, you only need to provide your contact details. We organise for you to talk confidentially to a trained therapist.

How do I make a complaint?

It’s our aim to deliver high-quality services. If something has gone wrong or you are unhappy with our service or the service from one of our providers – we’d like to know. Please contact us through our website form or call us on 0800 276 802.

Join our Team

We need a variety of therapists with different skills and experience to help people from all backgrounds and ages recover from mental injuries as a result of sexual abuse or sexual assault.

Join the Solora network of providers who help deliver ACC sensitive claims treatment to people in their community.

"The biggest benefit of working with Solora is having someone else to focus on the process with ACC or to sort out any problems. It takes one less stress away from me so that I can focus on the client.”

Sue, Therapist

Auckland, New Zealand

Interested?

Tell us about yourself and we’ll give you a call.

Get in contact

How to Access Our Services

We coordinate homecare and sensitive claims services for people who have been referred by ACC. All you need to do is tell ACC you have chosen Solora and we’ll give you a call.

Need Help?

We understand it can be challenging to find the right support. We’re here to help. Contact us anytime, 24 hours a day.

0800 276 802

Sue's Story

Sue Beresford believes it’s important to know what you’re doing well in your life at the same time as looking at the obstacles preventing you from making choices and decisions that will work for you.

Sue is a registered Psychotherapist who has been providing counselling and therapy to people in the Auckland region for over 20 years. She is also part of Solara’s sensitive claims provider network, offering support to people who have experienced sexual assault or sexual abuse. Her clients range from teenagers through to older men and women.

“When I first talk to clients over the phone I provide them with a brief overview” says Sue. “We talk about therapy sessions, how long they might last for and how to cancel a session. We briefly talk about the ACC sensitive claims process and for many clients it’s such a relief to find that ACC covers the cost.” Sue also assesses whether there are any safety issues at the first session so plans can be put in place if required.

When people start therapy sessions, Sue’s first question is “what has bought you here now and what’s going on in your life?” Clients usually give a brief overview of their experience of sexual abuse or assault, how long ago it was and whether they knew the person. “At this stage, we don’t go into to much detail” says Sue.“

“As clients attend more sessions, we talk in more detail and about different kinds of therapy. Sessions are a two way process so clients can ask questions and check anything they want along the way.” She also believes it’s important clients are comfortable with their therapists. If not, they have options and may want to look for another therapist that suits them better.

Sue is very encouraging of people who may be reluctant to take the first step in asking for support. “It can be a scary thing for people. What I would suggest is to find out more about the process and what is involved. Have a chat to a therapist.”